These terms and conditions ("Terms") govern the use of the Kivexpress application ("Application") for the purchase of various quality products by customers residing in African countries. Kivexpress is a company that facilitates the purchase and delivery of products including beauty products, clothing, electronic goods, computer products, food items, and more. Kivexpress is committed to serving and offering affordable prices and qualities to these users. The delivery is carried out from China to several African countries, with a particular focus on the Democratic Republic of Congo, Uganda, Rwanda, Kenya, Burundi, and Tanzania. By using the Application, you agree to be bound by these Terms, both as a customer and as a representative of the company. Please read these Terms carefully before making any purchases.
By using the Application, you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not agree with these Terms, you must refrain from using the Application.
a. The products available on the Application are presented with detailed descriptions, including specifications, pricing, and availability. However, Kivexpress does not warrant that the application is completely accurate or error-free. Contact data, such as your first and last name, e-mail address, billing and postal addresses, and telephone number. Demographic information, such as your city, state, country of residence, zip code, and data, such as username and password that you can set to establish the online account, will be collected by the Kivexpress application.
b. By placing an order through the Application, you agree to pay the specified price for the product, as well as any applicable taxes, shipping charges, and fees. Kivexpress reserves the right to cancel or refuse any order placed through the Application at any time.
a. Payments for products purchased through the Application can be made using the available payment options provided on the Application. All payments made are subject to authorization by the respective payment service provider.
b. Kivexpress is not responsible for any unauthorized charges or fraudulent activities related to the use of payment services on the Application.
a. Kivexpress aims to deliver products to customers as quickly as possible, considering factors such as product availability and shipment logistics. However, delivery times may vary, and Kivexpress does not guarantee specific delivery dates.
b. All shipping and delivery costs, including any applicable import duties, taxes, and customs fees, are the responsibility of the customer. Kivexpress is not responsible for any delays, losses, or damages occurring during the shipping process.
c. Kivexpress aims to deliver the products ordered in the shortest possible time. Deliveries are made by air or sea. The place of delivery of the product will be communicated according to the real-time location of the client or a fixed place of delivery.
a. Kivexpress accepts returns and provides refunds or product exchanges in accordance with its Return and Refund Policy, available on the Application.
b. To initiate a return or refund, customers must comply with the return procedure outlined in the Return and Refund Policy.
a. Kivexpress strives to ensure the availability of the Application, but does not guarantee uninterrupted access or error-free operation.
b. Kivexpress reserves the right to modify, suspend, or discontinue the Application or any part thereof, at any time and without prior notice.
a. All content and materials on the Application, including but not limited to text, images, logos, trademarks, and software, are the property of Kivexpress or its licensors, protected by intellectual property laws.
b. You may not reproduce, modify, distribute, or publish any content from the Application without prior written permission from Kivexpress.
a. Kivexpress shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of the Application or the purchase of products, including but not limited to loss of profits, data, or business opportunities.
b. Kivexpress's liability, if any, shall be limited to the amount paid by the customer for the specific product giving rise to the claim.
These Terms shall be governed by and construed in accordance with the laws of [Country/State]. Any disputes arising out of or in connection with these Terms shall be resolved through amicable negotiations. If no resolution can be reached, the dispute shall be submitted to binding arbitration in accordance with the rules and procedures of [Arbitration Association/Arbitral Tribunal].
By using the Application, you acknowledge and confirm that you have the necessary legal authority and capacity to enter into this agreement.
If you have any questions or concerns regarding these Terms, please contact us at +86 155 0777 9621.